ANSWER: Urine that has dried will bond itself to anything it comes in contact with. This will include the floor base, whether concrete, wood or other material. Carpet padding will soak up urine and the liquid will dry inside and on top and the bottom of padding. All our urine removing products are made using a safe bacteria that will safely digest old and fresh urine until it is gone. Depending on the severity of the problem will determine whether re-treatment will be necessary. Wait at least five days before re-applying liquid. Follow the instruction's' on the bottle before using. Use Hey Stupee'd Dog Urine Trouble, New Puppy Anti-Marking or Save My Carpet.

QUESTION: Our cat has been urinating on our furniture. Will your products remove the stains and odors?

ANSWER: As long as the furniture is water color-safe Dumb Cat Anti-Marking Spray will safely remove the odors, urine and stains from your furniture. Make certain you follow the directions on the bottle. All the urine inside the padding of the furniture will be safely digested and vanish.

QUESTION: We plan to have new carpet laid. Under the old carpet is long-term dried urine markings from the previous owners. What can we do?

ANSWER: After the old carpet and pad have been removed you should treat the total area with our products before new padding is laid. Using a garden sprayer, spray or pour Dumb Cat or Hey Stupee'd Dog Urine Trouble at a ratio of five parts water to one part product into the sprayer. Spray liberally all affected areas and do not wipe up. New padding can be laid over treated area. The longer you allow the liquid to work before laying new pad, the more effective the digestion of the urine,. will be.

QUESTION: How do you remove urine odors and other pet problems in clothes caused by pet accidents?

ANSWER: Pre-spray clothes before placing in washing machine with regular detergent. You will find all the stains, odors and urine removed after the wash. For Cat urine or stains use Dumb Cat. For Dog related accidents, use Hey Stupee'd Dog or New Puppy Anti-Marking.

QUESTION: Our pet had an accident on our Mattress. It has soaked into the padding and left a yellow stain on the top of the Mattress. What do we do?

ANSWER: Use Save My Mattress to remove the urine inside the mattress and permanently remove the yellow urine stains on top of the mattress. Follow the directions on the bottle for best results.

QUESTION: Why don't dry powder urine treatment products work?

ANSWER: Dry powder urine treatment products only soak up the urine that is present at the sight of the accident. They cannot get below the padding where the force of gravity takes wet urine. Residue will always remain with dry powders as powders cannot pull out urine attached or dried to fibers or substrates. The padding and floors soak up urine or liquids and when they dry a permanent bond is made. All our liquid urine removers have a safe bacteria that digest organic matter and process it through their organisms to produce enzymes that continue the breakdown process. Eventually, nothing is left behind that can cause repeat stains or odors.

QUESTION: We have purchased and used enzyme liquid products to remove pet stains and accidents with limited success. Why don't they work as promoted?

ANSWER: Enzymes are the by-product of bacteria. Depending on the time allowed and amount of product used on a stain or urine accident will determine the effectiveness of the results. Keeping a urine stain wet for at least one-two weeks will allow the enzymes to work. Few people have the time or resources to keep the urine accidents moist. Because many of the enzyme products contain alcohol they dry up very fast, preventing the enzymes from doing their job. Stains will come out because of the Isopropyl alcohol and lead the user to believe it removed the urine. After a few weeks, the odors will return caused by the urine. The human nose will become accustomed to the smell and eventually not smell the odors. The problem is, others entering the home will smell immediately the melodious odors since the enzyme products did not do their job.

QUESTION: Our pet bird poops all over the house and cage. What can we use to remove the dried and fresh poop?

ANSWER: Get Poop-Off Bird Poop Remover. It works great everywhere the bird has pooped and will remove stains on clothing before the wash.

QUESTION: How do you get rid of mites and ticks on reptiles?

ANSWER: Try Laughing Joe's Mite and Tick Spray. Spray it on to the reptile and let it work. Soon, you will not have the problem on the reptiles. Remember to treat their environment before placing the critter back in its cage.

QUESTION: Our bird has tiny black specks. Our these mites?

ANSWER: It could be mites or lice. Use Birdlover Mite & Lice Spray to treat the bird. Remember to spray their cage and areas they spend time. Repeat if necessary.

QUESTION: We plan to have our carpet cleaned. Can we use your products to pre-treat areas before the carpet cleaners arrive?

ANSWER: Yes, you can pre-treat the areas. Spray the appropriate product on stains or areas affected by urine or pet stains and odors. Most professional carpet cleaners use detergents to surface treat carpet. Their products will reactivate old urine accidents and set-in stains. Commonly called "wicking" the stains re-appear soon after carpets have been cleaned. Pour directly over serious stains our liquid and do not wipe up. Use at least three days before the carpets are to be cleaned. The spots should not reappear after the cleaning.

QUESTION: Our cat keeps marking its territory. What can we do?

ANSWER: Cats instinctively mark their territories. This same marking scent confuses the cat or kitten and they will stop using their litter box. Spray Dumb Cat Anti-Marking Spray on areas where the cat left their marking. Do not wipe up. The special ingredients inside the product will permanently remove the marking scent and the cat or kitten will return to the litter box. Use a blacklight or your nose directly over carpet to find the smells where the animal urinated. Only Dumb Cat has been proven to work on the unique marking scent left behind in cat urine.

QUESTION: Our puppy keeps urinating all over the carpet and flooring. What can we do?

ANSWER: Puppies like kittens use their parents marking scent to find their way when lost. This marking scent is part of every urination. When the puppy has an accident, it sniffs for the scent left behind in its urine. You must remove this marking scent, otherwise the puppy will be confused. New Puppy Anti-Marking Spray was developed to permanently remove the unique marking scent and leave behind a deterrent that the puppy will not confuse with its marking scent. Basic enzyme products will remove the stains and some of the urine left behind, but they have no effect on the marking scent. New Puppy should be used on all puppy accidents. Use a blacklight to find accidents, or use you nose directly over carpet. Apply New Puppy as needed.

QUESTION: Our older dog has gone blind and had an accident inside our house. Since then it continues to have accidents. Any advice?

ANSWER: Use Hey Stupee'd Dog Urine Trouble over the areas where the dog had accidents. The patented ingredients ' will remove the scent that is confusing your dog. Since it is blind, it uses this scent to find where it is okay to urinate and fecate. Use a blacklight to find old accidents or your nose directly over carpet. Professional carpet cleaning will only re-activate the old stains and odors. Treat with our product before having your carpets cleaned. On hard floors, spray the accidents and allow the product to air dry before wiping up residue.

QUESTION: Our pets cage smells from urine. Any recommendations?

ANSWER: Try Heaven's Own Pet Stain and Odor Remover. Squirt a small amount in the cage as needed. It will remove stains and odors all around the house and anyplace your pet has had an accident. Works far better than powder or enzyme products and cost a lot less.

QUESTION: The birds in our neighborhood believe our car is their poop spot." How do we get the bird poop off the car? Much of it has dried hard as concrete.

ANSWER: You need Poop-Off For Cars. Spray it on the bird poop and it will instantly melt the poop, so it can be safely wiped away. It will not harm the paint or glass on your car.

QUESTION: Our dog was sprayed by skunk spray. The smell is everywhere went. Nothing has worked to remove the smell?

ANSWER: Skunk spray is a yellowish liquid that bonds to anything it touches. You must break the bond before you can remove the spray. Stinkeroo Too was developed to break the bond that makes the skunk spray stick. It has special ingredients that deodorize areas affected. Unlike most products, Stinkeroo too can be sprayed nearly anywhere affected, cars, house, humans, pet hair, flooring, etc. Tomato juice might work on the pet, but it sure leaves a mess on your carpet and furniture.

QUESTION: Our house smells all the time from pet and other odors. Any recommendations?

ANSWER: We make Dreamaire Odor Destroyer that uses essential oils that have longterm lasting effects on odors. A light spray into the air and the odors will stay away for long periods. The liquid can be placed in a small cup with gravel, cat litter or other material and will emit a clean fragrance continuously. For pet stores and serious odors we recommend Pet Store Odor Destroyer. It will create an atmosphere that will have customers pleased when they enter the store, not wiping their noses.